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Local insurance agent earns top honor for customer service

Stephanee Germann, an American Family Insurance agent based in Bowman, ND with offices in Hettinger, Lemmon and Elgin, has been recognized for providing an outstanding customer experience.

Germann

Stephanee Germann, an American Family Insurance agent based in Bowman, ND with offices in Hettinger, Lemmon and Elgin, has been recognized for providing an outstanding customer experience under the American Star Excellence in Customer Experience Certification Program.

“Our vision is to be the most trusted and valued customer-driven insurance company, so we salute these agents who have earned the highest praise from customers, and received the American Star Excellence in Customer Experience Certification,” said Tim Constien, chief customer officer of American Family Insurance. “These agents are consistent providers of exceptional service and attention to our customers.”

The service excellence distinction was determined through an evaluation process conducted under guidelines established through the American Star Excellence in Customer Experience Certification Program. The process consists of a customer satisfaction survey which measures customers’ overall experience with their current American Family agent.

Germann has been an agent for American Family since May 2012. Her main office is located at 22 N. Main St., Bowman, ND

About American Family Insurance:

Madison, Wis. – based American Family Insurance, celebrating its 90th anniversary in 2017, is the nation’s 13th-largest property/casualty insurance group and ranks No. 332 on the Fortune 500 list. The company sells American Family-brand products, including auto, homeowners, life, business and farm/ranch insurance, through its exclusive agents in 19 states.


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